Filespringbase

Conversion tracking and merchandising insight for retailers who sell online from Hong Kong.

We audit how purchase events are recorded, then turn assortment and promotion patterns into briefings buyers can act on before the next planning cycle.

Flagship work

Conversion Tracking Review

A structured pass over storefront events, sample orders, and campaign handoffs so merchandising decisions stop relying on broken numbers.

Teams bring us in when finance and marketing disagree on revenue, after a gateway or theme change, or before a festival season when attribution must hold under load.

Related engagements

Work that sits beside tracking

Clothing racks and folded garments in a retail merchandising space

Merchandising Insight Briefing

A focused read of assortment, price bands, and on-site promotion performance so buyers and planners know which SKUs and categories deserve shelf space online.

Details
Person reviewing charts and notes at a desk with a laptop

Campaign Attribution Checkup

A short engagement that tests whether paid and owned channels are claiming the same orders twice—or missing assisted conversions entirely.

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Shoppers browsing merchandise during a busy retail period

Seasonal Conversion Watch

Hands-on monitoring through a sale or festival period so merchandising and marketing spot broken funnels before the calendar closes.

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From recent clients

What changed after the work

Conversion Tracking Review

“They caught that our festival landing templates were firing purchase events without order IDs. Marketing had been celebrating a week of phantom revenue. The write-up was blunt, which we needed.”

“Scheduling the walkthrough around our warehouse cut-off took an extra day, but the findings held up against finance.”

Mei Ling Chow · E-commerce lead, lifestyle retailer

Merchandising Insight Briefing

“The merchandising briefing forced us to stop treating the whole footwear category as one number. Mid-band trainers were carrying conversion while we kept pouring promo budget into premium lines that barely cleared.”

Daniel Ng · Category manager

More client stories

Field notes

Guides from live reviews

Short reads on checkout drop-off, price bands, and campaign naming—written from Hong Kong storefront work, not generic marketing advice.

All field notes